Troubleshooting Tips
General FAQs
- Time for a new boat? What to consider when selling or trading-in your boat with 1st Mate installed.
- Is My Mercury Product Compatible with 1st Mate?
- How do I wire the 1stMate to the Suzuki Wire Harness?
- How can I prolong phone battery life?
- How do I disable the TDS?
- What is the amp draw on the 1st Mate system?
Engine & Control System
FOBs
- Why aren't my FOB lights coming on?
- How do I turn fob auto connect function on/off?
- How do you replace the battery in the fob?
- Why is my motor not shutting off when I walk away with my captains fob?
- I tried to dip the captain's fob in a bucket of water but the engine did not shut off. Why?
- How long does a fob stay connected to the hub?
Hub, Harnessing, Antenna & Installation
Mobile App or Software
- Why Does Logging Into the 1st Mate App Using My Social Media No Longer Work?
- Social Media-Using Social Media as Your Log In For Your Account
- How do I troubleshoot the TDS System?
- How do I resolve Status Code 22-6?
- My app is not finding the hub, failing to connect to the hub, or failing a hub update. How do I resolve this?
- Why is an account needed for 1st Mate?