FAQs

Troubleshooting Tips

• Technical Support Requests

General FAQs

• Time for a new boat? What to consider when selling or trading-in your boat with 1st Mate installed.
• Is My Mercury Product Compatible with 1st Mate?
• How do I wire the 1stMate to the Suzuki Wire Harness?
• How can I prolong phone battery life?
• How do I disable the TDS?
• Other Marine Engine Compatability

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Engine & Control System

• What engines is the 1st Mate system compatible with?
• Can the engine(s) be started without the captains fob?
• If the captain falls overboard, how are the engines restarted?
• Will the 1st Mate system work on a Mercury side mount control box?

FOBs

• How to add a fob.
• Why aren't my FOB lights coming on?
• How do I turn fob auto connect function on/off?
• How do you replace the battery in the fob?
• Why is my motor not shutting off when I walk away with my captains fob?
• I tried to dip the captain's fob in a bucket of water but the engine did not shut off. Why?

See all 16 articles

Hub, Harnessing, Antenna & Installation

• Yamaha Helm Master Compatibility
• What is the recommended hub mounting orientation?
• Are there antenna extensions available?
• What is the NMEA 2000 connector on the hub used for?
• Can the 1st Mate system be used without the included antenna?
• What does the button on the hub do?

Mobile App or Software

• Is my Android and Apple operating system version and device compatible?
• Why Does Logging Into the 1st Mate App Using My Social Media No Longer Work?
• Social Media-Using Social Media as Your Log In For Your Account
• How do I troubleshoot the TDS System?
• How do I resolve Status Code 22-6?
• My app is not finding the hub, failing to connect to the hub, or failing a hub update. How do I resolve this?

See all 13 articles