Technical Support Requests

In an effort to give you the best experience possible, consider these details when submitting a request for assistance. 

• Serial number from your hub. It is located on the front of the hub. If possible take a picture of the hub and attach it.
• Email address associated with your account. If you are using a social media log in, what is the email address associated with that.
• Feel free to attach pictures and screenshots. This can really be helpful when trying to understand your situation. 
• Detailed explanation.  The more detail we get the better. 
  • Examples:
    • New installation?
    • New phone?
    • Frequency of occurrence.
    • Step by step explanation of how you are using the system.
    • What are the lights doing on the FOBs and the Hub? 
    • Message or warning from the app? Screenshots are very helpful here.