My app is not finding the hub, failing to connect to the hub, or failing a hub update. How do I resolve this?

1. Find the hub and check the Wireless LED.  The Wireless LED should be flashing green to let you know it is powered up and ready to pair.  A solid green light indicates the hub is currently connected to a mobile device.  Only one mobile device can be connected at a time.  Locate and disconnect the mobile device that is currently connected to the hub.  
2. Unplug the power plug on the hub and plug it back in.  Then try to connect again.
3. From your mobile device, remove any paired 1st Mate units from your Bluetooth menu.
   • For Android:

     1. Start the Settings app.

     2. Select "Connections" and then select "Bluetooth."

     3. Find under "Paired Devices" anything that resembles 1st Mate or HUB and choose "unpair".

   • For Apple:
     1. Start the Settings app.
     2. Select "Bluetooth".
     3. Find any devices that resembles 1st Mat or HUB and select the information icon.  Then select "Forget This Device".
4. Clear your Bluetooth cache.
   • For Android
     1. Open the Settings app, or go back to the main settings page
     2. Select "Apps."
     3. Select the menu icon and then choose "Show system apps."
     4. In the list of apps, select "Bluetooth."
     5. Select "Storage."
     6. Select "Clear cache."
   • For Apple
     1. Proceed to next step.
5. Restart your mobile device.